Meet the Customer Service Team

Posted by Hedwin on March 15, 2017

You've spoken to Hedwin's Customer Service representatives on the phone, so why not get to know them a little better?

We chatted with our Customer Service reps so that you could learn a little more about the Hedwin team.

Screen Shot 2017-03-14 at 10.24.33 AM.pngValerie Brown
Foods, Consumer and Government Accounts
775.677.4647 x10

Valerie Brown is your Customer Service Representative based out of our Reno, NV facility. She works mainly with accounts in the food/beverage, government, education and consumer products segments.

She is married to a local radio personality and has two boys aged 12 and 10. When Valerie is not in the office you can find her working with English Bulldog Rescue (she has two “foster fails” at home) or at Sky Tavern, a non profit junior ski program where her boys are on the freestyle and alpine ski teams. Valerie greatly enjoys working with all of our customers in helping them find solutions that fit their growing business needs.

DScreen Shot 2017-03-14 at 10.23.50 AM.pngavid Hill
Authorized Distribution Accounts

David was the first Customer Service Representative we hired to join the Hedwin Division team in Newark, to work with our authorized distributor partners. David is originally from Queens, New York.

He and his wife enjoy travelling to different countries and being with their friends and family. They recently learned French together and are now challenging themselves by starting to learn the Korean language. For over twenty years, David and his wife have actively taken part in a worldwide bible education work. He’s had a lifelong interest in Aviation and is a longtime fan of the Dallas Cowboys football team.

Screen Shot 2017-03-14 at 10.23.56 AM.pngPat Lemanis
Major Accounts

If you’ve called the Hedwin division at any time over the past 30 years, chances are you’ve spoken with Pat Lemanis. Pat has been with our Customer Service department since 1987.

Currently, she handles our major accounts and assists with training new Customer Service Representatives. Pat is happily married to her best friend Phil. Together they enjoy travelling, sampling wines. entertaining and cooking. Pat adores everything about the Italian culture and is already planning her next trip to Italy.

Screen Shot 2017-03-14 at 10.24.00 AM.pngTeresa Rampersad
Med/Pharm and Reseller Accounts

Teresa is a Delaware native who loves supporting charities and shopping with small businesses in our area. She is proud to be Mom to a very athletic teenage son (she tries to make every game!) and an adult daughter who works full time and also attends nursing school.

Teresa has a dog and cat at home. She is very family-oriented, and loves spending most of her free time with her immediate and extended family. In fact, working at HDZA is a family affair; Teresa’s husband, Sharma, is an employee in our CUBITAINER® production department.

Need more information about Hedwin's products? Simply contact any of the reps above today or visit our website for more information.

Topics: Company News, Customer Service